Comments on: Why You Must Have a Social Media Policy http://socialwebschool.com/?p=405 Learn the ABCs of Social Media from the Pros Wed, 27 Jan 2010 07:52:01 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: James Smith João Pessoa, Brazil http://socialwebschool.com/?p=405&cpage=1#comment-1269 James Smith João Pessoa, Brazil Sun, 20 Dec 2009 00:55:32 +0000 http://socialwebschool.com/?p=405#comment-1269 As I would tell clients in my customer service seminars, "It's always cheaper to make a customer happy than it is to make him angry." Apparently United Airlines never sent anyone to one of my sessions. But I think they have learned the hard way. As I would tell clients in my customer service seminars, “It’s always cheaper to make a customer happy than it is to make him angry.” Apparently United Airlines never sent anyone to one of my sessions. But I think they have learned the hard way.

]]> By: Daniel A. Feerst, LISW http://socialwebschool.com/?p=405&cpage=1#comment-197 Daniel A. Feerst, LISW Thu, 19 Nov 2009 00:04:30 +0000 http://socialwebschool.com/?p=405#comment-197 As an employee assistance professional working with troubled employees, it is good idea for the profession to take heed and start making management more aware of troubled employees and their issues, risk associated with the damage such employees can do in retaliation for wrong termination and other perceived wrongs <a HREF="http://www.workexcel.com" rel="nofollow">Problem employees</A> have no boundaries if they are creative. As an employee assistance professional working with troubled employees, it is good idea for the profession to take heed and start making management more aware of troubled employees and their issues, risk associated with the damage such employees can do in retaliation for wrong termination and other perceived wrongs Problem employees have no boundaries if they are creative.

]]> By: Ken Lingad http://socialwebschool.com/?p=405&cpage=1#comment-196 Ken Lingad Wed, 18 Nov 2009 22:19:09 +0000 http://socialwebschool.com/?p=405#comment-196 Great to see more definitive articles on the subject of SM Policy. We have authored a few dozen of these for our clients, and are always looking for additional suggestions and case studies to learn from. Ken Lingad 1680PR Great to see more definitive articles on the subject of SM Policy. We have authored a few dozen of these for our clients, and are always looking for additional suggestions and case studies to learn from.

Ken Lingad
1680PR

]]> By: AJ St Claire http://socialwebschool.com/?p=405&cpage=1#comment-195 AJ St Claire Wed, 18 Nov 2009 21:58:37 +0000 http://socialwebschool.com/?p=405#comment-195 Excellent recap of the issue of reputation. I would also add that companies are at risk of having data and/or proprietary secrets passed on via social networking sites. Consider if Intel discovered a new use for silicon in its chips; a malicious employee (or corporate spy) might leak the information via seemingly innocuous Tweets! Excellent recap of the issue of reputation. I would also add that companies are at risk of having data and/or proprietary secrets passed on via social networking sites. Consider if Intel discovered a new use for silicon in its chips; a malicious employee (or corporate spy) might leak the information via seemingly innocuous Tweets!

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